PRIVACY POLICY

At Trixx Rave Wear, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website or services, you agree to the practices described below.

1. INFORMATION WE COLLECT

We may collect the following personal information:

  • Identity Information: name, email address, phone number.

  • Order & Payment Information: shipping and billing address, payment details (processed securely by third-party providers, not stored by us).

  • Technical Information: IP address, browser type, device type, cookies, and analytics data.

  • Marketing Information: preferences, shopping history, and communications with us.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about your order, returns, or customer service inquiries.

  • Send you marketing emails (with your consent, where required).

  • Improve our website, products, and customer experience.

  • Comply with legal and regulatory obligations.

3. LEGAL BASIS FOR PROCESSING (GDPR/UK GDPR)

If you are located in the EU or UK, we process your personal data under one or more of the following legal bases:

  • Contract: to fulfill an order or provide requested services.

  • Consent: for marketing communications and cookies (you may withdraw consent at any time).

  • Legitimate Interests: to improve our services, prevent fraud, or manage our business.

  • Legal Obligation: to comply with applicable laws and regulations.

4. SHARING YOUR INFORMATION

We may share your information with trusted third parties, including:

  • Payment processors (e.g., Stripe).

  • Shipping providers (e.g., Canada Post, FedEx, UPS).

  • Marketing and analytics tools (e.g., Google Analytics, Meta Pixel).

We do not sell your personal information.

If you are a California resident, we comply with the CCPA/CPRA and provide rights to opt out of the “sale” or “sharing” of personal information, even if we don’t engage in such practices.

5. INTERNATIONAL DATA TRANSFERS

As we operate globally, your information may be transferred outside of your home country, including to Canada and the United States. We ensure appropriate safeguards (such as contractual clauses) are in place when transferring data across borders.

6. YOUR RIGHTS

Depending on your location, you may have the following rights:

  • Canada (PIPEDA): Right to access and request corrections to your personal information.

  • European Union / UK (GDPR/UK GDPR): Right of access, rectification, erasure (“right to be forgotten”), restriction, portability, and objection.

  • United States (California CCPA/CPRA): Right to know, delete, correct, and opt out of data sale/sharing.

  • Australia (Privacy Act 1988): Right to access and request corrections, and to make privacy complaints.

To exercise your rights, contact us at: support@trixxravewear.com

7. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Enable website functionality (shopping cart, checkout).

  • Analyze site performance and improve our services.

  • Deliver personalized marketing.

You can manage or disable cookies through your browser settings. For EU/UK visitors, we provide a cookie consent banner in compliance with GDPR.

8. DATA RETENTION

We keep your information only as long as necessary for the purposes described above, or as required by law (e.g., tax and accounting obligations).

9. SECURITY

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. CHILDREN’S PRIVACY

Our website is not intended for children under 13 (or under 16 in the EU/UK). We do not knowingly collect information from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”

12. CONTACT US

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

support@trixxravewear.com

If you are located in the EU/UK and have unresolved concerns, you may contact your local data protection authority.