RETURN POLICY

We want you to love your Trixx purchase! If something isn’t quite right, eligible items may be returned for your choice of a refund to your original payment method or store credit.

OVERVIEW

  • Return Window: Return requests must be submitted within 14 days of delivery

  • Eligibility: Items must be unworn, unwashed, and in their original condition

  • Final Sale Items: Sale items are final sale and cannot be returned

  • Return Shipping: Customers are responsible for shipping the item back to us and covering all return shipping costs. We recommend using a trackable shipping service, as Trixx is not responsible for return packages that are lost or damaged in transit.

  • Original Shipping: Original shipping charges are non-refundable

HOW TO MAKE A RETURN

  • Email support@trixxravewear.com within 14 days of receiving your order or message us on Instagram. Please include your order number and let us know whether you would prefer a refund or store credit.

  • Once your return is approved, we’ll provide you with the return address and instructions.

    Package your item securely and ship it back using the carrier of your choice. Return shipping costs are the responsibility of the customer.

  • Once your return is received and inspected, we’ll process your selected refund or store credit

REFUNDS

  • Approved refunds will be returned to your original payment method

  • Refunds will be issued for the value of the eligible returned item(s)

  • Original and return shipping costs are non-refundable

  • Please allow several business days after your refund is processed for it to appear on your original payment method. Processing times vary by bank or payment provider

STORE CREDIT

  • If you choose store credit, it will be issued as an electronic gift card

  • Store credit does not expire and can be used toward any future purchase

  • Original and return shipping costs are not included in the store credit amount

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please email support@trixxravewear.com within 7 days of delivery and include your order number and photos of the issue.

If the item is confirmed to be damaged, defective, or incorrect, Trixx will replace the item at no cost to the customer.